Cloud Technical Specialist

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Position Overview: As a Cloud Technical Specialist at Zones, you'll deliver exceptional service to our clients. You'll be the first point of contact for various customer engagements, providing comprehensive technical support for Microsoft 365 applications and Azure administration. This role requires strong communication skills and the ability to work flexible shifts. What you’ll do as the Cloud Technical Specialist:

• Provide white-glove service to Zones clients, addressing Microsoft 365 and Azure-related issues.
• Serve as the initial contact for customer engagements, guiding them through account details and troubleshooting technical issues.
• Work on Azure administration tasks such as subscription management, VM management, authentication, VPN configuration, and network monitoring.
• Establish strong relationships with customers and colleagues, adapting to changing situations.
• Stay up-to-date with technological changes through training and support calls, handling issues related to various cloud platforms and technologies.
• Work independently and provide guidance to new team members.
• Troubleshoot and document incidents, identify root causes, and implement preventive measures.
• Ensure timely resolution of issues, adhering to SLAs.
• Act as a subject matter expert across supported areas and coordinate issue resolutions.
• This is a shift-based position; you will need to be flexible to work in 1st, 2nd, and 3rd shifts.

What you will bring to the team:

• Bachelor’s degree in Computer Science or any related field.
• Strong client-facing communication skills, including the ability to communicate with all levels of management.
• 1 to 4 years of experience in Microsoft Office 365, Azure, Intune, Windows Active Directory, Azure AD, Windows Server, Windows OS, and PowerShell.
• Understanding of computer systems and mobile devices for troubleshooting.
• Experience with cloud and hybrid infrastructures, Microsoft 365 Security, Azure Security, and Enterprise Mobility + Security.
• Knowledge of Windows, SQL, and Exchange Server preferred.
• Experience with defining and refining business processes focused on high-quality support.
• Certifications in Microsoft technologies preferred.
• Familiarity with ticketing systems such as Service-Now, Zendesk, Jira, or Freshdesk.
• Ability to work independently in a fast-paced environment.

Benefits: At Zones, we are committed to fostering an inclusive and diverse workplace. We provide comprehensive benefits to support our employees, including health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and on the house free quality food, gym, and much more. We embrace equal employment opportunity, free from discrimination based on various characteristics, and offer an exciting career immersed in an inventive, collaborative culture. If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)#LI-SA2#J-18808-Ljbffr