F&B General Manager

The GM is responsible for the overall operation, management and profitability of the restaurants within the company. The GM will develop strategies, lead team to deliver exceptional customer experiences, maintain operational excellences, ensure compliance with standards, while driving growth and innovation. The role requires a deep understanding of the food and beverage industry, excellent interpersonal skills, and a commitment to delivering high-quality dining experiences and financial goals. Job Responsibilities 1. Strategic Planning & Management Develop and implement the business long-term and short-term strategies to align goals with the company’s vision Implement strategic plans by working with the senior stakeholders Evaluate and track the success of the targets and goals Perform SWOT analysis and analyse market trends to identify opportunities for company’s growth 2. Operational Management Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards across all outlets Monitor sales, profitability, food quality, hygiene, and customer service standards Ensure compliance with local regulations, including health, safety, and licensing requirements Develop and maintain standard operating policies and procedures Conduct regular performance evaluations, resolve staff issues and conflicts, and provide constructive feedback. 3. Financial Management Prepare and manage budgets, forecasts, sales revenue and costing Analyse sales reports, financial reports and develop strategies to achieve financial targets. Oversee inventory management, including procurement, wastages, and cost control Implement initiatives to increase profitability, such as upselling and promotions 4. Marketing & Business Development Collaborate with the marketing team to develop promotional campaigns and special events Create loyalty programs to attract and retain customers Build and maintain strong relationships with customers, suppliers, and business partners 5. Leadership and Development Recruit, train, and manage staff Develop career plans for high-performing staff and managers Maintain positive working environment and promoting teamwork and staff engagement. 6. Customer Experience Ensure outstanding customer service to enhance guest experiences and satisfaction Create atmosphere that meets or exceeds guest expectations Address customer feedback and resolve issues promptly and professionally 7. Compliance and Safety Ensure and maintain high level of cleanliness and hygiene standards, including food and health safety and compliance with local regulations. Maintain workplace safety protocols and staff training on safety measures. Key Qualifications Education and Experience Bachelor's degree in hospitality management, business, or a related field (preferred). Minimum of 10 years of experience in F&B management, with at least 5 years in a General Manager role. Skills and Competencies Strong leadership and team-building skills Excellent problem-solving and decision-making abilities Ability to work under pressure and handle multiple tasks simultaneously In-depth knowledge of restaurant operations, food safety, and customer service standards Financial acumen, with experience in managing budgets, costs control and reports analysis Proficient in POS systems and basic office software Exceptional communication and interpersonal skills #J-18808-Ljbffr