IT Support Engineer

POSITION SUMMARY An IT support individual is in charge of supporting end user technologies, including desktop, printers, devices, and potentially network and systems of all types, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical problems. JOB RESPONSIBILITIES Provide support for end user desktops and laptops, including internal hardware component replacements. Network, Desktop & Server OS support & administration. Provide first level troubleshooting & installation of software or firmware applications. Install, support & maintain IT peripherals such as keyboard, printer, projector & others. Support recurring tasks such as backup, patch management, IT system monitoring, and cyber-security protection from viruses and spam attacks. Liaise & coordinate with IT vendors/suppliers on IT purchases, projects & support IT systems. Update IT inventory & licenses, ensuring appropriate and sufficient level of vendor support. Plan, develop, and maintain SQL databases. Maintain the company intranet with basic programming. Attend to emergency calls & provide weekend/off hours support. Any other responsibilities & ad hoc assignments as required. JOB REQUIREMENTS NITEC or higher. Minimum 1 year experience in IT field works. Knowledge of current Windows & mobile operating systems. Good knowledge in IT hardware & administration support for Microsoft Windows. Strong analytical & problem-solving skills. Candidates who are familiar with Microsoft Dynamics NAV/Business Central, Microsoft Windows Server, Microsoft SQL Server, ASP.NET/.NET Core will have an added advantage. #J-18808-Ljbffr