Member Services Administrator (Call Centre)

Member Services Administrator (Full-Time, Temporary Contract) Location: Edmonton, AB Overview: Do you strive for excellence, and constantly look for ways to improve a process or system? Are you open and always learning about economic, political, social and demographic trends and their impact on an organization? You will fit right in on the ARTA Member Services team. We are looking for an experienced benefit plan administrator to join our dynamic team. This position is responsible for a variety of service and operational related activities for ARTA. You will be charged with managing, developing and administering services to prospective and current members, providing customer service and effectively communicating with the membership. This position reports to the Director, Plan Administration and leads the operational support of the association by ensuring members needs are met, build programs, and use appropriate mechanisms to increase membership to the association and lend expertise and support to the CEO, COO, and other ARTA staff. Life at ARTA: The Alberta Retired Teachers’ Association (ARTA) is a vibrant organization made up of 31,000 retired educators and like-minded professionals and is served by an equally engaged team of staff. Created by teachers, we are an Alberta-based not-for-profit linked by a common purpose – to ensure a healthy, active, engaged, and vibrant lifestyle for our members in their retirement. Our culture encourages our members and our employees to live an enhanced quality of life. As a Canadian Nonprofit Employer of Choice, office perks include a staff wellness program, generous time off, and professional learning opportunities. This culminates in a workplace where we can thrive together. A rapidly growing organization, ARTA provides an environment where individual contribution is expected and teamwork is encouraged, and where our core values are of the utmost importance. If you have a strong passion for making a difference in people’s lives, are a creative team player, and enjoy building strong relationships with those around you, then we invite you to apply to join our exciting organization. What you will do:

• Continue to develop detailed knowledge about the ARTA Benefit Plans and liaise with ARTA’s claims adjudicator.
• Answer member questions regarding benefits plan design, coverage levels, eligibility, travel insurance, and premium rates.
• Perform account maintenance activities at member requests, such as address changes or membership status changes.
• Review claims submission inquiries from members.
• Provide new member information to ARTA applicants, including providing application and information packages.
• Follow up on incomplete or inaccurate membership applications.
• Provide scholarship information and application forms as needed.
• Reconcile membership database with our claims adjudicator records by working with their staff.
• Become the expert resource user for the ARTA benefits and membership administration system.
• Communicate professionally with all ARTA members, reply to voicemails and emails promptly.
• Remain current about other similar organizations with respect to their member services and product offerings, and recommend best practices, relevant ideas and opportunities that could benefit ARTA.
• Attend functions requiring ARTA’s participation as required.
• Contribute to ARTA team by performing other duties as assigned by the Chief Executive Officer (CEO), the Chief Operating Officer (COO), or Director, Plan Administration.

• A relevant post-secondary degree or two to five years of applicable previous experience and exposure to employee benefits plan administration.
• Working towards a Group Benefits Associate (GBA) designation would be an asset.
• Working with retiree populations would be an asset.
• Aptitude and enthusiasm for building positive relationships in a member support environment.
• Ability to utilize objective and valid information from a variety of sources to make informed decisions, understand the potential impacts, and keep all relevant parties informed.
• Strong communication skills — both written and verbal — to ensure stakeholder needs are understood.
• A passion for customer service.
• Computer literacy and a demonstrated ability to troubleshoot and fix related problems would be considered an asset.
• Experience with ARTA is considered an asset.