Royal Service Agent - Arabic Speaker

دوام كامل في Accor Hotels في Saudi Arabia

نُشرت يوم January 25, 2025

تفاصيل الوظيفة

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

Handle incoming calls, emails, and messages promptly and professionally, offering exceptional service to both Arabic and non-Arabic speaking guests.
Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to ensure guest requests are fulfilled efficiently.
Address guest concerns or complaints with professionalism, escalating issues to management when necessary.
Assist guests with reservations, inquiries, and recommendations for dining, transportation, and activities within and outside the property.
Maintain accurate records of guest requests, complaints, and feedback using the property’s service management system.
Coordinate special guest arrangements such as VIP services, in-room amenities, and personalized experiences.
Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
Provide translation assistance for Arabic-speaking guests when required.
Ensure adherence to company policies, procedures, and service standards at all times.

Qualifications

Previous experience in a front office, guest service, or call center role within the hospitality industry is preferred.
Fluent in Arabic (spoken and written) and English.
Additional languages are a plus.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and remain calm under pressure.

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Service Technician 1

Parker Wellbore

... Description A TRS Technician is responsible ... Tubular Running Service (TRS) Manual ... /electronic systems. 1-2 years ...

Saudi Arabia - Dammam 9 أيام مضت

قدم من خلال موقع التوظيف

Sr Power Services Tech

Saudi Aramco

... seeking a Power Service Technician to join our ... locations. Trains subordinate technicians in advanced diagnostics, ...