Field Services Engineer

دوام كامل في New York Global Consultants Inc. (NYGCI) في Saudi Arabia

نُشرت يوم January 25, 2025

تفاصيل الوظيفة

Direct message the job poster from New York Global Consultants Inc. (NYGCI)

Sr IT Recruiter at New York Global Consultants Inc. (NYGCI)

We have an immediate position with one of our clients. Experience: 5+ Years Notice period: Immediate to 30 Days Location: Riyadh, Saudi Arabia

Responsibilities:

Conduct weekly comprehensive system diagnostics, verify operational status of hardware/software components, and review system logs and alerts to preemptively address issues.
Coordinate and perform firmware upgrades on-site, ensuring minimal disruption.
Backup critical configurations and data, validate post-upgrade functionality, and document upgrade activities.
Identify and replace faulty CRUs, ensuring all replacements follow Dell’s best practices. Test and validate components and maintain records for inventory tracking.
Provide on-site support for critical customer operations and urgent out-of-standard requests, including after-hours support.
Plan and execute controlled power-off and power-on activities, minimizing operational impact, and verifying system stability post-power cycle.
Maintain an up-to-date inventory of hardware and software, conduct regular audits, and provide detailed asset reports to customers.
Perform in-depth diagnostics and resolve technical issues. Collaborate with OEM support teams for escalated issues.
Prepare a monthly checklist of all performed activities, including details on tasks, pending issues, and required follow-ups.
Provide training or knowledge transfer sessions as required.

Qualifications:

5+ years of hands-on experience in IT systems support, technical troubleshooting, and diagnostics.
Strong understanding of hardware/software systems, particularly Dell products.
Proven ability to manage upgrades, asset inventory, and customer relations.
Excellent communication skills and the ability to work independently and as part of a team.
Ability to adapt to changing customer needs and urgent requests.

If you’re interested, please share your profile to pravallika.s@nygci.com

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting #J-18808-Ljbffr

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