Head of operations - iaa apac

The primary focus is to lead a team of branch managers, fostering a high-performing, safety-focused culture across all locations. The Head of Operations ensures that all sites are optimised for efficiency, assets are processed in a timely manner, and customer commitments are consistently met or exceeded by achieving key performance indicators (KPIs). This position also requires diligent management of the division’s budget and the application of continuous improvement methodologies to drive operational enhancements, elevate customer satisfaction, and align processes with industry best practices. Building and maintaining strong relationships with internal stakeholders, transport providers, insurance representatives, and key salvage industry professionals is critical to ensuring smooth operations and upholding IAA’s reputation for exceptional client service and customer experience. A key responsibility is delivering timely reporting on KPIs, operational performance, and market trends to inform strategic decision-making. This ensures IAA remains responsive to customer needs and positions its products and services as best-in-class within the industry. #J-18808-Ljbffr