Reservations Agent
تفاصيل الوظيفة
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert inquiries into contracted business quickly.
- Respond positively to sales inquiries to develop future sales leads.
- Identify sales leads as appropriate.
- Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation.
- Provide prompt and efficient service while maintaining the hotel's brand standards.
- A highly professional telephone manner and excellent communication skills.
- Outstanding administration and organizational skills.
- Previous experience in a Reservations environment.
- Tertiary qualifications or other collegiate-level degree.
- Hotels
- Hospitality
- Ticketing
- Reservations
- Reservations Agent
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