الصفحة الرئيسية الإمارات العربية المتحدة Executive - DC Customer Service
الصفحة الرئيسية الإمارات العربية المتحدة Executive - DC Customer Service
Executive - DC Customer Service
تفاصيل الوظيفة
Job Description
- Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.
- Coordinate with IT to resolve DC related issues promptly.
- Provide feedback to the brand regarding their shipments to improve processes and address concerns.
- Oversee FCL/LCL placement schedules for inbound and outbound, ensuring timely shipment arrivals/dispatch through stakeholder coordination and process enhancements.
- Manage daily inbound, outbound, order processing is planned efficiently and executed in a timely manner.
- Monitor the pending tasks report, take action on aging in receiving quantity, put away quantity, and sorter with past in-store dates, ensuring timely resolution to optimize operational efficiency and maintain accurate records in the system.
- Ensure all the DC SLAs are met without fail.
- Provide timely feedback to the operations team to achieve 100% of assigned tasks.
- Take ownership of DC report publishing in a timely manner.
- Train the Operations staff on DC SOPs.
- Ensure 5S is maintained in DC, identify wastes in processes and do continuous improvements to enhance productivity.
- Consolidate and submit Value-Added Service (VAS) charges or any other charges on a monthly basis for Management Information System (MIS) purposes.
- Should have a good understanding of DC processes and hands-on experience in Warehouse Management System (WMS).
- Plan, organize, record, communicate and report operational activities to customer, Line manager and other team members.
Your Skills And Experiences
- Bachelor Degree in related field.
- 2+ years work experience in Retail or Supply Chain.
- Advanced knowledge of MS Office (Excel, PowerPoint) and analytics.
- Very good verbal and written knowledge of English.
- A strong communicator who can understand and manage the requirements of customers.
- A process-minded person with strong planning and organizational skills.
- Should have a can-do attitude and be ready to learn new things.
- Should be a problem solver and have an analytical mind.
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الشركة المعلنة عن الوظيفة
Apparel Group
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