Head of Operational Risk Management (ORM)

ING BE Non-Financial Risk (NFR) department is looking for an energetic and innovative Expert Lead Operational Risk Management (ORM).As an Expert Lead ORM you will play an important role in implementing the new NFR strategy and support in creating a data-driven, risk-based, and effective and efficient NFR function.You challenge and advise the management of ING BE on NFR risks. This role encompasses servicing business lines of ING BE, meaning that together with your team, you will be directly responsible for supporting and challenging these business lines in effectively and efficiently managing their non-financial risks by increasingly using data-driven solutions.You steer the reporting of NFR risks and controls by the 1st line and present the NFR Dashboard to senior management. You have the ability and power to escalate if activities performed within the business domains in your scope are presenting risks outside ING's NFR risk appetite. You set the standards for your team and take responsibility for developing, innovating, and safeguarding knowledge in the field of NFR expertise.The TeamYou will be managing the ORM team, which is part of the NFR department within ING BE Risk. The team consists of 9 ORM specialists who work together with the IT Risk specialists of the IRM team and NFR colleagues of the Integrated NFR team within the NFR department.All Risk management activities will be performed in close alignment with risk specialists from the Group Risk teams. You will report to the Head of NFR ING BE.Roles and ResponsibilitiesAs Expert Lead ORM you:Are hierarchically responsible for effectively steering and managing the ORM team within ING BE NFR.Will build the required capabilities for your area to successfully execute the NFR risk strategy and roadmap. You will take ownership of the team with an entrepreneurial mindset, develop the vision, define the roadmap, and maximize the added value of risk management in your area.Are responsible for NFR risk management in your scope and work proactively with stakeholders and management of ING BE Business and Support Departments, supporting them in assuring their first line responsibilities under the NFR framework, through challenge and advice.Challenge and advise (local) business on NFR risk exposure and adequacy of risk management in relation to ING BE products and processes, ensuring that the business units under your control are either within risk appetite or have clear paths to green in place, following all NFR group policies and procedures or having clearly documented and approved waivers and deviations in place.Establish mandatory policies and/or written mandatory guidance on the appropriate implementation and embedment of NFR-related requirements.Represent NFR in relevant global/corporate committees and governance processes (RCSAs, Events, Scenarios, Product Approvals, Projects, etc.).Are part of the NFR Leadership Team and contribute to designing the broader NFR strategy, proactively driving the execution of NFR's new strategy and overall NFR management.Perform oversight on NFR risk management of ING BE activities in scope, proactively supporting your local colleagues "on the ground" and acting as the center of expertise for ING.Ensure the ING BE ORM team works efficiently together with other teams in and outside NFR, including 1LoD stakeholders.Support and inform regulators like NBB and ECB and the external auditor.How to SucceedWe hire smart people like you for your potential. Our biggest expectation is that you'll stay curious, keep learning, and take on responsibility. In return, we back you to develop into an even more awesome version of yourself. As Expert Lead ORM, you have the following traits and experience:You have a risk-first and data-driven mindset and are comfortable providing credible challenge at various levels of the organization, including vis-a-vis the Heads and Tribe Leads of ING BE and their Management Teams.You are the Subject Matter Expert matters from an NFR perspective.You work to use the most effective and efficient processes to get things done, with a focus on continuous improvement. Furthermore, you see ahead to future possibilities and translate them into breakthrough strategies.You consistently achieve results.You anticipate and balance the needs of multiple stakeholders.You are an Orange Code ambassador.You are a people leader; you build a strong team that applies their diverse skills and perspectives to achieve common goals while inspiring, motivating, and helping others to succeed.You use comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting, and understanding policies and procedures, ensuring they match organizational strategies and objectives.You adhere to the ING values, and it is evident for you that your behavior is fully aligned with these values.Your Technical Skills and Track RecordYou have relevant knowledge of NFR framework tools (RCSAs, Events, Scenarios, Projects).You act as the organizational authority and established expert on interpreting and applying knowledge of laws, regulations, and policies within your segment and business line.You act with expertise as the organization's authority on using clear and effective verbal communication skills to express ideas, request actions, and formulate plans or policies.You act fact-based and have a proven track record to deliver a data-driven environment and mindset to create impactful risk-based NFR management.You use your knowledge and skills to act independently while guiding others on achieving full compliance with applicable rules and regulations in management and operations.You have excellent collaboration skills and the ability to work across risk areas.You have a successful track record in managing in- and external stakeholders up to senior management level, as well as auditors and regulators.You have an excellent level of English (verbal/written).You have a university degree or equivalent.

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