Customer Service Representative

Job title : Customer Service Representative

• Resolve inquiries or brief the appropriate department to complete the inquiry
• Troubleshoot and resolve minor technical-related issues and concerns
• Manage, record, and track customer issues and follow-up with the required party for reconciliation
• Provide personalized support to enterprise/high-value customers and be willing to go the extra mile to ensure customer satisfaction
• Manage inbound channels, like emails, live chat, WhatsApp chat, calls, etc, and ensure such communication is tracked on the company's ERP.
• Document and update customer records based on interactions in our CRM database and/or manifest
• Communicate with internal departments to provide an efficient workflow to handle customer related issues.
• Be a customer advocate, identify trends in customer issues with the services and provide solutions
• Adopt a proactive approach to customer experience management.

• Interested candidates should possess an OND / HND /Bachelor's Degree with 2 - 4 years of experience.