Senior Linux Virtualization Engineer

About Afiniti At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections. Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved. Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world. To learn more about Afiniti and the groundbreaking work we do, visit About the role The GTA (Global Technology Architecture) Team is responsible for the architecture, deployment, maintenance, and improvement of scalable and high availability global infrastructure. Operations and services manage global policies, processes, procedures, and tools. The team tracks performance, identifies improvement opportunities, and evaluates and implements improvements. The team also provides infrastructure expertise and support to the functional teams serving the needs of all our customers. The Linux/Virtualization Engineers will be responsible for the management of Linux/Virtualization server infrastructure. The ideal candidate will provide 24x7 support of engineering solutions in both physical and virtual environments. You will design and configure Linux systems and handle all upgrades and security patches to applications and OS based on agreed-upon maintenance windows. This person will implement changes and/or new features to support and secure the Windows/Linux infrastructure based on direction and guidance from the Enterprise Infrastructure Operations Engineering team. Key Responsibilities

• Application integration, architecture, engineering, and support of the Afiniti in-house and client remote servers and storage systems.
• 24x7 support of production appliances and related/associated supporting systems.
• Design, implement, and support the computing systems, including both physical and virtual systems, and perform configuration, maintenance, support, and engineering tasks.
• Support Afiniti application development, including determining required patches, packages, permissions, software configuration, etc.
• Coordinate with security, operations/engineering, and other functional teams to ensure standards are maintained when systems are customized to support Afiniti development efforts.
• Production support of new engineering solutions and initiatives.
• Standardization, optimization, and automation of systems.
• Perform routine systems admin functions to maintain all Linux/Virtualization servers.
• Recommend, design, and implement systems management and automation solutions.
• Design, configure, and tune highly available Linux systems.
• Assist in implementing, executing, maintaining, and documenting proper DR and BC as well as high availability procedures.
• Participate in deployments, upgrades, and maintenance.
• Maintain the patch levels of all OS and application patches on all systems using automated systems.

• Graduate degree in Computer Science, Engineering, or equivalent.
• 5+ years of experience engineering and supporting Linux (RHEL/CENTOS) and virtualization (Citrix Xen/VMware/RHEV/KVM) in a large-scale environment.
• Experience supporting computing technologies for researchers (experience within a multinational IT software and services development environment is preferred).
• Strong organizational and analytical skills.
• Experience supporting functional and production development efforts, custom applications, etc.

• Ability to work both independently and as part of a team.
• Dependability and reliability.
• A methodical and disciplined approach to problem-solving.
• Ability to be on-call 24x7.
• Ability to manage multiple simultaneous projects with minimal supervision.
• Demonstrated experience with advanced configurations such as high availability, SAN/NAS storage, FC switches, virtualization, performance tuning, etc.
• Experience working within a dynamic R&D environment.
• Experience researching, evaluating, and supporting new technologies.
• Experience supporting enterprise-class applications and databases.
• Experience deploying Linux on x86 rack-mount server and blade platforms.
• Experience connecting Linux systems to enterprise storage, and understanding of appropriate use cases for SAN and NAS.
• Experience connecting Linux systems to TCP/IP networks, configuring, troubleshooting, tuning, etc.
• Excellent expertise mandatory with server virtualization technologies.
• Strong scripting skills with experience in Perl, Python, PHP, Bash, or other scripting languages.
• Implemented automatic configuration system (Ansible, Puppet, Chef, CFEngine, etc.).
• Strong Linux security skills/experience.
• Experience setting up and deploying systems with Red Hat Satellite.