Manager- Vi Store Operations

Role: Store Manager Job Level/ Designation: M1 Function / Department: Postpaid Location: Delhi NCR Job Purpose: Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) Execute marketing promotions, display and store experience schemes Comply to all HSW guidelines and impart knowledge about HSW Key Result Areas/Accountabilities:

• Sales
• Achieve TNPS & EQ.
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions
• Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
• Ensure and monitor quality of acquisition through the store
• RoI
• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
• Customer Service
• Manage higher retention and achieve customer satisfaction for walk-in customers
• Store Management
• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate product placement & displays at store

• Good communication skills
• Awareness on technology advancements & new digital product knowledge
• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results
• Products, Services and Technology Knowledge - Consumer
• Sales Planning and Forecasting
• Problem Solving

• Essential: Graduation - Regular
• Desired: post - graduation in business management/MBA
• work ex: 4 - 8 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management.