الصفحة الرئيسية قطر Customer Success Executive
الصفحة الرئيسية قطر Customer Success Executive
Customer Success Executive
تفاصيل الوظيفة
A little bit about us! At Snoonu, we hold the belief that technology has the power to make anything possible.
Our Vision:
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.Our Mission:
To radically transform how people live by leveraging technology to connect them with endless possibilities.Values We Live By
- Be Customer Obsessed - “Focus on the customer and all else will follow.”
- Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
- Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
- Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
- Hustle and Deliver Results - “You can do more by doing less, better, and faster.”
- It's all about people - “Be a Team player, together we are stronger.”
The Main Purpose Of Your Role Is To
- Manage a large number of incoming calls and chats.
- Exhibit strong phone contact handling skills and active listening.
- Effectively and rapidly resolve VIP requests and deal with queries from within the system.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Demonstrate availability for all requirements and maintain a positive attitude in response to customer frustration.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team targets and call/chat handling quotas.
- Follow communication procedures, guidelines, and policies.
- Advocate for customers and prioritize their escalations to ensure high efficiency and resolution.
- Provide feedback on the efficiency of the customer service process.
Do you have some of these?
- Minimum academic qualifications: Bachelors.
- Proven experience of at least 6 months in a customer service department.
- Familiarity with industry practices and professional standards.
- Good leadership skills, with the ability to guide junior team members.
- Excellent command of English and Arabic (written, oral, and presentation).
- Khaleeji Arabic speaking accent preferred.
- Able to use computer software efficiently, including MS Office [Word, Excel, PowerPoint].
- Able to work in shifts.
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الشركة المعلنة عن الوظيفة
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