End User Computing Engineer | Agency contract | Shifts |12x7

Role Responsibilities: Install, configure, and troubleshoot Windows and Mac OS software-related issues reported from shops. Experience in handling IT-related issues in shops/outlets. Good understanding of troubleshooting laptop hardware-related issues. Handle non-compliant reports shared by the EUC team and coordinate with store account managers. Ensure all assigned/reported issues are addressed within SLA. Coordinate with shop account managers for roadshows and ensure the smooth flow of events. Maintain laptop allocation and software license inventory of shops, ensuring all allocations are tracked and updated. Support the EUC team during audits for queries related to asset allocation and licensed software. Retail store support: Promptly respond to and support all issues reported by Main/EP/PP/D2D stores. Support and coordinate asset shipping for roadshows and provide end-to-end deskside support. Follow up with the vendor for fixed asset disposal and share the required documents with the client to complete the process. Escalate to the relevant team as required, promptly following procedures, and ensuring management is updated accordingly. Ensure the client and delivery team is always up to date on incident progress. Provide detailed feedback to team members on all incident resolutions, ensuring full details are documented and entered into the knowledge base. Knowledge of ITIL v3 and intermediate topics is preferred; certification in ITIL would be a benefit. Coordinate with vendors for hardware replacement during failures. Coordinate with application owners for resolving shops' ideal/POS application access-related issues. Coordinate with client and vendor for asset disposal. Must be willing to work on a rotational shift. Weekend support as needed. Must be flexible to meet current and future business needs. Positive attitude, problem-solving skills, and self-initiative are essential qualities. Prepare documentation and specifications. Collaborate with other team members and stakeholders. Starhub shops require 12X7 support (10:00 AM - 10:00 PM all days). Educational Qualification: BE/BTech from any recognized university. Experience: 5 to 8 years of experience. Knowledge & Skills: Windows 11 OS support and troubleshooting. Mac OS support, software installation, and application access troubleshooting in Mac. Laptop/desktop and MacBook basic hardware troubleshooting. Good communication skills. Good exposure to O365/M65 apps troubleshooting. Software installation and troubleshooting. Shops application access troubleshooting. We regret to inform that only shortlisted candidates will be notified. EVO Outsourcing Solutions Pte. Ltd • RCB No. 202233837K #J-18808-Ljbffr