Workshop Senior Executive/ Manager (Commercial Vehicle, Automotive Industry)

About Us: At BYD Singapore, we're driving the future of sustainable transportation with cutting-edge electric vehicles that combine advanced technology, stylish design, and unmatched performance. As a fast-growing company committed to reducing carbon footprints and revolutionizing the automotive industry, we’re looking for a dynamic Workshop Senior Executive/ Manager to join our team and help accelerate our brand’s growth. Roles & Responsibilities: · Manage workshop operations for all BYD vehicles. Include maintenance support to fleet customers. · Responsible for ensuring daily work processes in aftersales incl. CRM, workshop job allocation, diagnosis, trouble shootings, software, equipment and manpower reporting, in meeting the operational requirements. · Ensure workers a harmonious working environment, promote a Health and Safety culture within the business. · Receive and review feedback from customers and follow up to ensure customer satisfaction. · Ensure workshop facilities/equipment service schedules are up to date. · Track and ensure on-time vehicle deliveries to customers. · Track and monitor all warranty claims submission and payments to distributors. · Manage staff’s performance and career advancement plan. · Coordinate between inter-departmental matters. · Provide technical support to Distributors and Fleet customers. · Prepare Weekly & Monthly Reports for submission. Job Requirements: · Candidate must possess at least a Diploma, Advanced/Higher Diploma, Degree in Engineering (Electrical/Electronic/Mechanical) or its equivalent. · At least 3 year(s) of work experience in the related field is required for this position. · Good command in Mandarin and English in order to liaise with China HQ colleague. #J-18808-Ljbffr