Housekeeping Room Attendant

Job Description

PRIMARY RESPONSIBILITIES

• GUEST ROOMS
• Enters and prepares rooms for cleaning.
• Makes the bed.
• Dusts rooms and furniture.
• Checks all electrical equipment.
• Reports broken equipment to Housekeeping Service.
• Cleans the bathroom.
• Replenishes bedroom and bathroom supplies.
• Checks and secures the room.
• Checks mini bar.
• Performs other duties as assigned by Supervisor.

Administrative Responsibilities

• Performs duties or tasks at the best of his/her ability.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
• Attends briefing or meeting as requested.
• Attends all training requested by the hotel.
• To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.
• Follows company’s rules and regulations.

Technical Responsibilities

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of the shift to receive necessary instructions.
• Performs duties responsively and professionally according to standards and requirements.
• Knowledgeable of all work-related items such as guest supplies, consumable items to be served to guests, promotional materials, forms, and procedures correctly and skillfully.
• Equips him/herself with necessary working tools such as pen and others.
• Greets guests and colleagues politely.
• Listens to guests (paying and colleague) carefully and attentively in order to perform duty effectively.
• Be a good sales person at all times and in a good professional manner.
• Practices job tasks as well as develops him/herself for new ideas and techniques at all times.
• Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complaint.

Commercial Responsibilities

• Communicates effectively with guests, clients, business partners, and staff.
• Be a good sales person to promote the hotel’s image and businesses.
• Participates in community projects or activities in order to promote the hotel’s image and cooperation to improve community relationships.

Human Resources Responsibilities

• Establishes and maintains good relations with other staff within the department and between other departments.
• Provides assistance to co-staff within the department and amongst other departments in performing tasks to foster teamwork and success of the hotel.

RELATIONSHIP

• Reports to unit manager or department heads if necessary.
• Communicates with guests in delivering product and service.
• Relates to co-staff in service and supporting departments in performance of work and service to guests.
• Relates to employees of other departments for special functions and activities of the hotel.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships foremost and deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

• Communicate and fully embrace the Company’s culture (our Vision, our Mission, and our Values), lead by example and cascade to all your subordinates – “Proud to belong and to contribute”.

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer, and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

• At least a High School diploma.
• No experience is welcome.
• Knowledgeable in Housekeeping operations and cleaning methods will be an asset.
• Ability to communicate basic English.
• Detail-oriented and possess a pleasant personality with good communication and interpersonal skills.