Operations Manger (Area Manager Industry Equivilent)

Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.Purpose of the role:

reporting to the Area Manager. The overall purpose of this position is to manage a client cluster in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client's needs are efficiently and professionally met at all times.

Minimum Requirements:

Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.

Valid Driver's License with own reliable transport is required.

At least 5 years' experience in the security industry.

At least 3 years' experience in the Operational Security Management structure.

Working knowledge of the Firearm Act and Firearm competency.

Staff management experience is required.

Computer literacy with expert knowledge of the complete Microsoft package.

No criminal record or any pending cases.

Sound planning, administration, interpersonal communication and client liaison skills are required.

Strong leadership and organizational skills, as well as good interpersonal and communication skills, are essential.

Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered

Managing allocated areas to ensure that contractual requirements are met as stipulated by the client

Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client

Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services

General management and supervision of security staff to ensure that required performance is met at all times

Dealing with all required administration matters

Liaising daily with management on various operational issues

Liaising daily with Regional Management on various Operational matters

Ensuring that all HR related queries are dealt with promptly

Formulate disciplinary actions

Ensuring the timeous submission of employment forms to the Regional Office.

Submitting relevant weekly / monthly incident and general reports to Management

Investigating incidents and reporting on such

Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

Assertiveness

Initiative

Strong leadership ability

Presentable

Core Competencies:

Analytical, Critical Thinking & Planning skills

Leadership & Self Development

Goal Setting & Organizational skills

Driving & Managing change

Driven for results

Interpersonal skills

Communication direction & skills

Development of others

Customer focus

Teamwork