الصفحة الرئيسية قطر Client Management Associate
الصفحة الرئيسية قطر Client Management Associate
Client Management Associate
تفاصيل الوظيفة
Responsibilities:Monitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs.Accelerate the shift to digital and ensure the digital value proposition is aligned with clients' needs and preferences.Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.Drive adoption by the team, of the latest tools and techniques to improve performance.Adherence to changes in line with the Client Management destination model and DOIs.Skills:Ability / experience managing individuals or teams.Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management.Ability to directly influence stakeholders across the value chain to secure resources and buy-in required to deliver operational and client service targets.Ability to understand and derive insights & improvement opportunities from MIS and performance data.Strong drive to deliver.Ability to positively engage and build rapport with clients.Has a clear understanding of the client needs being serviced; able to articulate and align team to them.Knowledge and experience in relevant processes managed by the Client Management team.Sound knowledge of local regulations (CDD, credit and lending, risk management).Superior writing and presentation skills in English.Risk & AML certified as stipulated by Bank policy (role based).
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الشركة المعلنة عن الوظيفة
Confidential
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