Global Custodian Bank - Client Services VP (up to 1mil)

The Company Our client, a renowned global bank, is seeking an experienced candidate with excellent people management and leadership experience to help lead a team and to deliver professional client services experience to asset managers. The Role * Relationship Management: Manage Transfer Agency relationships, including client plan maintenance, SLAs, and service reviews * Stakeholder Engagement: Cultivate strong relationships with clients and internal stakeholders at BBH * Cross-Functional Collaboration: Collaborate with various teams to transform insights into valuable propositions * Industry Awareness: Stay informed about industry trends, BBH capabilities, and provide operational solutions * Escalation Handling: Act as a primary point of contact for client escalations and issue resolution * Issue Resolution: Ensure prompt resolution of issues and proper documentation of client tasks * Oversight Management: Provide team oversight to uphold deliverables according to SLAs and internal specifications * Efficient Tool Utilization: Utilize systems and tools effectively for operational efficiency * Flexibility: Flexibility to work overtime and during Hong Kong bank holidays as needed * Team Leadership: Manage day-to-day operations of the Shareholder Services team, offering mentoring and support * Performance Evaluation: Conduct performance appraisals and provide regular feedback to team members * Performance Monitoring: Monitor team performance against set standards and report on results * Policy Enforcement: Enforce adherence to policies, procedures, and evidence of compliance * Training and Recruitment: Participate in the recruitment process and provide training to ensure staff readiness * Resource Management: Manage resources efficiently to meet daily and future business needs * Global Collaboration: Collaborate with global stakeholders to resolve issues and maintain high standards Your Profile * Education & Experience: Bachelor's degree or equivalent work experience in Administration. * Experience: 10-15 years of experience related to client services, investor services, transfer agency * Skills: Strong time management, people management, and problem-solving abilities. * Communication: Excellent written and verbal skills in English and Chinese. * Independence: Ability to work remotely and independently Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference no.: 67010-0013129570 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.