Call Center Agent

دوام كامل في Almajdouie في Saudi Arabia

نُشرت يوم January 14, 2025

تفاصيل الوظيفة

About the job

Responsibilities:

Answering large incoming calls and assisting callers with their inquiries in a timely manner.
Resolving complaints or forwarding to the appropriate department.
Maintaining records and updating information in the database.
Following up with callers to ensure their issues are resolved.
Meeting performance targets and goals.
Identifying needs, clarifying information, researching every issue, and providing solutions.
Keeping records of all conversations in our call center database in a comprehensible way.

Requirements:

Previous experience in a call center or customer service role.
Fluency in English.
Ability to multitask and work in a fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent interpersonal and communication skills.
Proficiency in using computer systems and software.

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الشركة المعلنة عن الوظيفة

Almajdouie

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