الصفحة الرئيسية الإمارات العربية المتحدة Assistant Manager, Guest Services
الصفحة الرئيسية الإمارات العربية المتحدة Assistant Manager, Guest Services
Assistant Manager, Guest Services
تفاصيل الوظيفة
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. About the Role As the Assistant Manager Guest Services in a One&Only One Za’abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences. You will oversee the guest services department, leading and mentoring bellman, doorman, valet team, and airport representatives. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. You will assist the Front Office Manager in developing budgets, staffing plans, training programs, and ensuring all policies and procedures are followed. About You An ideal candidate will hold a bachelor's degree in hospitality management, business administration, or a related field, along with at least two years of experience as an Assistant Guest Services Manager in a luxury hotel. Strong leadership and organizational skills are essential, including the ability to effectively manage a team and prioritize tasks. Excellent communication and interpersonal skills are required to interact seamlessly with guests and staff at all levels. Proficiency in Opera PMS, ALICE, and SAGA is advantageous, as is fluency in English (both oral and written), with knowledge of an additional language considered a plus. A deep understanding of the local area, including attractions, restaurants, events, and transportation options, is essential, along with familiarity with relevant regulations and laws related to hotel operations. The role also requires flexibility to work varied hours, including weekends and holidays. #J-18808-Ljbffr
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الشركة المعلنة عن الوظيفة
Kerzner International
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Management & Improvement of Business Process Alpha Academy92 درهم
1,028 درهممدة الدورة التدريبية: 10 Hours -
Time Management Global Courses78 درهم
735 درهممدة الدورة التدريبية: 3 Hours
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