Emkay Global Financial Services Ltd | Premium Service Desk

Position: Premium Service DeskExperience: 3+ YearsLocation - MumbaiQualification - Post Graduate / MBA from a reputed instituteCTC - Best in the IndustryNotice Period - Immediate Joining/ 1 MonthJob ResponsibilitiesOverall supervision of Premium Service Desk and ability to manage expectations from Sales team for client deliverables.Coordinate with other departments such as Software, Settlement, Account, IT, Risk, Trading Ops to fulfil business requirements and resolve the issues.Responsible to improve team performance as well as technically, logically.Drive the implementation of a front to back model to improve client experience and operational efficiency.Contribute and drive development of efficiencies and process improvement initiatives - requires partnership with Technology and across OperationsServe as a point of escalation for the team and help manage issues effectively.Client Relationship Management with a key focus on efficiency, control, and enhancing client experience.Demonstrate and develop ability to independently troubleshoot and resolve most common problems that arise.Participate in various middle office projects related to optimising management of the activity.Essential Knowledge required --Empanelment and account opening documentation process of Institution/HNI/Corporate ClientsSetup of Institution and Domestic Account along with Brokerage Schemes and Charges.Handle Equity, Derivatives, Currency, Commodity, SLBM Trade Process.Follow up the custodian, clearing house as well as institutional fund houses to confirm the trades (Equity and Derivatives).Adhere to client timelines for trade confirmations and reports.Prepare MIS reports on daily / monthly / yearly basis.Prepare Brokerage Invoices along with Recovery and Reconciliations.Provide excellent customer service to both our internal and external clients and service partners, responding timely and professionally to client inquiries.Coordinating with Sales team and supporting Verification and processing of MIS related to Client/ License/Brokerage. Organisational RelationshipsReports to: Deputy COO Supervises: Premium Service Desk Coordinates with: Operations Teams, Corporate Desk Functional relationship with: Retail Operation, PCG dealing, Institutional Operation, Commodity Dealing, Settlement, Accounts, Software Team, Risk, Compliance and KYCCompetenciesLive the company valuesBusiness Awareness & Market KnowledgeCustomer CentricityPeople ConnectPersonal EffectivenessExecution ExcellenceIf you are a motivated individual with a deep understanding of the broking industry and a passion for operations, we would love to hear from you. Join our team and contribute to our success in delivering exceptional service to our clients. Apply now with your resume and a cover letter highlighting your relevant experience and qualifications. We look forward to reviewing your application. AGG