Wipro | Application Support Analyst

As a Senior Support Analyst at Blackstone, you will work with a skilled team to support finance technology solutionResponsibilitiesFamiliarize yourself with business operations and software applications like investran to effectively diagnose and resolve user issueImplement automation and process changes to reduce risks associated with manual data entryInput, Maintain and records static data across various applicationsGather information from end users to prioritize critical issue Understand user support needs and provide optimal solutions identify risks, recurring problems and potential improvementscollaborate with development teams and users to effective solutionsCommunicate bugs and enhancements to the product team based on user feedbackDeliver prompt high quality support within established SLAsCreate Knowledge base documentation for internal useQualificationDegree in computer science, Finance/Accounting, MBA2-4 years experience in customer services, data analytics, application support, fund account supportKnowledge of applications like investran is a plusintermediate to advanced proficiency in Microsoft excelSelf motivated with the ability to work independentlyFamiliarity with SQL, VBA, or Python is a plusTeam management skillsAbility to address critical issues effectively AGG