Visit Health | Senior Associate - OPD Operations

About UsVisit Health is a pioneering health-tech platform founded in 2016 by BITS Pilani alumni dedicated to making healthcare accessible, affordable, and preventive. Originating as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.Our Core Offerings- Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.- Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.- Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.- Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.- Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.Founding TeamThe founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.What Sets Us Apart- Comprehensive & Flexible OPD Benefits: Visit offers unlimited access packages for employees and dependents, covering mental health, nutrition, diagnostics, and doctor consultations.- Integrated Platform: Combining primary and secondary care, our platform connects corporates, insurers, and retailers, making healthcare seamless and holistic.- Engagement & Gamification: AI-driven insights, step challenges, and rewards (FitCoins) drive high engagement and builds lasting healthy habits.- 24/7 Accessibility: Accessible health support anytime, designed to address India's diverse healthcare needs.Key Milestones & Achievements- Expanding Primary Care Access: Serving over 5 million users with 1.5 million annual health checkups, 500,000 doctor consultations, and 200,000 pharmacy orders.- Strategic Partnerships: Collaborations with leading insurers and doctors, reaching 2,500 major corporations and MSMEs.- Technological Innovation: Introduced India's first cashless OPD insurance program in partnership with Apollo Munich, with a network of over 35,000 doctors.- Awards & Recognition: Honoured in Forbes 30 Under 30 Asia (2020) and BITSAA Global 30 Under 30 (2022).- Funding Success: Secured over $40 million in investments to drive growth and service expansion.Future VisionVisit Health aims to further strengthen India's primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we're committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare.We are looking for energetic individuals to join our Resolution team.As part of your day-to-day work, you will be:- Working closely with Operations and Support teams to understand user grievances and pain points- Doing RCA of all escalations and getting back to users with a proper solution- Ensuring that all communication threads with internal and external stakeholders are closed and the user does not need to come back twice for the same query- Analyzing data thoroughly to identify trends and get meaningful insights- Identifying gaps in processes leading to escalations and suggesting changesMust Have's:- Have 0-3 Years of experience in Customer Support or Control Tower roles.- Have worked in E-com/Q-com companies and comfortable with a fast paced environment.- Be okay with ambiguous problem statements.- Demonstrate a customer-first approach.Immediate Joiners Preferred. Healthcare experience would be an added advantage. AGG