Live Connections | Senior Associate - POMS NET

POMSNet MES resources immediately.Experience: 6 years to 9 years.Location - PAN India.Senior Support Analyst with 8 to 12 years of MES experienceStrong technical & functional skills in any of the MES tools - POMSnet, Rockwell FTPS, Werum PAS-XDomain exposure - Pharma / Life Sciences / Medical DevicesWell versed with Pharma Recipes / Batches, Architecture of MES Systems, Integration of MES with various systems like SAP, TIBCO, LIMS, Maximo, etc.Good understanding of interfaces especially with SAP and also other peripherals like scales, scanners, printers etc.Awareness of Standards / Compliance - ISA 88, ISA 95, GxP, 21 CFR Part 11, Periodic reviews, AuditsAwareness of how Pharma Manufacturing worksTechnology - SQL, Database - Oracle, C# - Experience working with databases including running scripts, performing performance analysis and related tasksDeep experience with MES concepts including master batch records template configurations and materials data structuresRole involves critical analysis, investigation & implementation of technical solutions to enhance operational efficiencyExperience of ITIL based application supportExperience of handling 24*7 or 24*5 support operationsExperience of adherence to the SLA timelines while dealing with the issuesWorking with the team to ensure all Service Requests, Incidents, Change Requests, Problem Records, Periodic Reviews etc. are completed on time & within SLA timeframeExperience in handling Major Incident Management calls for P1 and P2 incidentsAble to perform deep dive analysis and root cause analysisCreate/update documentations like KBAs, RCAKnowledge of ticketing tool - ServiceNow, RemedyExcellent communication skills both written and oralExperience of dealing with various stakeholders like product vendor, network, Windows, Infra, TIBCO, SAP, Site users / leadsAwareness of implementation of any MES application AGG