Customer Service (Online Grocery)

*We’re putting out a call for dedicated customer service pros to handle the complaint line for one of New York’s coolest eComm companies. Real talk: you’ve got to be resilient and upbeat in the face of a challenge, and totally committed to finding a solution no matter how tough the dilemma – and all in a “New York minute.”* Our client’s mission is “We Make Great Food Easy To Get” so if you’re a natural helper and not afraid of a challenge, you could be the voice of one of the freshest brands in NYC. Plus, with multiple specialized small teams, there’s a ton of opportunity for growth!*Here’s The Deal:** This is a full time, permanent position starting *January 27, 2025. *You will work between 30-45 hours/week, depending on the time of year and our busy season. * Hourly rate of pay is $16.50. * Full-time training is from *January 27, 2025, to February 7, 2025*. Training will be Monday to Friday from 10:00am to 6:00pm Atlantic time in a fully-online classroom. * This is a job with regular evenings and weekends. Your schedule will be based on 30 - 45 hours per week. The program is open 7:30am to 1:30am Monday to Sunday. To be considered, you need to be available for 8-hour shifts that fall within those times. Your weekly schedule will rotate through the hours of operations. If you’re looking for a Monday-Friday, 9-5 type job, this likely isn’t going to work for you. * We will provide all the equipment you need. You’ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair. * NOC code 64409. *What We Offer:** Health, Dental, and Vision Benefits at 30 days, as well as dedicated virtual health access. * Life Insurance. * Group RSP with matching contribution option. * Free employee & family assistance program for legal, financial, and health support. * Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs. * Free Access to Canadian Center for Diversity and Inclusion (CCDI) resources and educational material. *What You'll Do:** Handle inbound calls, emails, and chats to solve customer concerns with their e-grocery services. * Deliver exceptional customer service through taking ownership of customer inquiries – the goal is one-call resolution. * Handle difficult customers professionally and with understanding to retain and repair the client/customer relationship. *What You'll Need to Succeed:** Demonstrated ability to remain calm and composed under pressure. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated. * Proven effective verbal and written communication skills. * The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment. * Experience in fast-paced customer service is an asset (e.g., food service, high-touch retail). * Demonstrated aptitude for minor tech troubleshooting – If you know how to clear cache and cookies, you’re good. Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work. Job Types: Full-time, Permanent Pay: $16.50 per hour Expected hours: 30 – 45 per week Benefits: * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care * Work from home Flexible language requirement: * French not required Schedule: * 8 hour shift Application question(s): * Are you looking for part time or full time employment?* What are your hours of working availability - please be as specific as possible (example of what we're looking for: Available anytime between M-F, but not Saturday, Sunday, or Available only evenings between 5PM-10PM but available all 7 days a week)* Tell us about why you're interested in this position. Education: * Secondary School (preferred) Work Location: Remote Application deadline: 2025-01-23 Expected start date: 2025-01-27