Area Network Manager (Trainee) - South Selangor

Area Network Manager (Trainee) - South Selangor

Responsibilities:

• Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.
• Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.
• Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.
• Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.
• Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.
• Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company.
• Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.
• Any ad-hoc task assigned by the management.

Job Requirements:

• A Diploma or Bachelor's degree in business, logistics, supply chain management, or a related field is often preferred. Relevant work experience may substitute for formal education.
• At least 1 year of experience in logistics, transportation, or a related industry. Previous managerial or supervisory experience is highly desirable. Fresh graduates will be considered.
• Strong leadership and team management skills to motivate and guide a diverse team of employees.
• Excellent communication and interpersonal skills to interact with internal teams, customers, and management.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?
• How many years' experience do you have in the logistics, freight & delivery services industry?
• Are you willing to travel for this role when required?

Company Overview: J&T Express, established in Indonesia in 2015, has become one of the top two favorite courier express companies in the country. With an impressive average of 1 million shipments received as of November 2018, J&T Express is expanding its services to countries including Malaysia, Vietnam, Thailand, Philippines, Singapore, and Cambodia. Perks and Benefits:

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event
• Teambuilding
• Paternity leave

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