الصفحة الرئيسية قطر Travel Customer Experience Manager

الصفحة الرئيسية قطر Travel Customer Experience Manager

Travel Customer Experience Manager

دوام كامل في a Laimoon Verified Company في Qatar
نُشرت يوم January 12, 2025

تفاصيل الوظيفة

Triper Israel is seeking a dedicated Travel Customer Experience Manager to join their team. This pivotal role involves designing and executing customer experience strategies tailored specifically for the travel sector. The ideal candidate will focus on enhancing customer satisfaction and loyalty, ensuring every interaction with our travel services reflects our commitment to excellence.To learn more about the company, please visit Triper's website: https://www.triper.co.ilKey Responsibilities:Develop and implement customer experience initiatives that enhance customer satisfaction across all travel servicesAnalyze customer feedback and travel trends to identify improvement opportunitiesCollaborate with cross-functional teams, including marketing, sales, and operations, to streamline the customer journeyDesign and oversee training programs aimed at improving staff performance regarding customer interactionsUtilize CRM tools to manage customer relationships and improve service deliveryMonitor and report on key performance indicators related to customer experienceAct as the voice of the customer within the organization, advocating for customer needs and preferencesRequirementsBachelor's degree in Business, Marketing, Hospitality Management, or a related field3-5 years of experience in customer experience management, preferably in the travel industryProven track record of creating and implementing successful customer experience strategiesStrong analytical skills to assess customer data and make data-driven decisionsExceptional communication and interpersonal skillsAbility to work collaboratively in a fast-paced environmentProficiency in using CRM software and customer analytics toolsPassion for travel and commitment to enhancing the customer experienceBenefitsRemote WorkPermanent Position30-Day Paid Leave5-Day Work WeekA competitive salary, reflective of your experienceHealth insurance coverage

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