[LPS] Senior Server Engineer

Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Description and Requirements Responsibilities: Respond to escalated incidents from L1 support, providing timely and effective resolution. Diagnose and troubleshoot complex technical problems across various technologies. Perform root cause analysis to prevent recurring incidents. Document incident resolution steps and maintain knowledge base articles. Investigate and resolve underlying problems affecting IT services. Proactively identify potential issues and implement preventative measures. Collaborate with other teams to address complex problems. Change Management: Implement approved changes to IT systems, following established procedures. Ensure changes are implemented with minimal disruption to services. Validate successful implementation and document changes. System Monitoring & Maintenance: Monitor the health and performance of IT systems. Perform routine maintenance tasks to ensure system stability and security. Identify and address performance bottlenecks. Technical Expertise: Maintain in-depth knowledge of BMC Control-M, AWS cloud services, Windows and VMS operating systems, and security technologies. Stay current with industry best practices and emerging technologies. Provide technical guidance and mentorship to L1 support engineers. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in IT support, with a focus on AWS, Windows, VMS, and security. BMC Control-M experience will be an added advantage. Strong understanding of ITIL framework and service management principles. Excellent analytical, problem-solving, and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications (e.g., AWS certification) is a plus. Key Skills: BMC Control-M administration and troubleshooting AWS cloud services management and support Windows and VMS operating system administration Security best practices and implementation Incident and problem management Change management System monitoring and maintenance Communication and collaboration #J-18808-Ljbffr