الصفحة الرئيسية المملكة العربية السعودية Delivery Station Liaison, ES Delivery Station Liaison

الصفحة الرئيسية المملكة العربية السعودية Delivery Station Liaison, ES Delivery Station Liaison

Delivery Station Liaison, ES Delivery Station Liaison

دوام كامل في Afaq Q Tech General Trading في Saudi Arabia
نُشرت يوم January 10, 2025

تفاصيل الوظيفة

Job Title: Delivery Station Liaison Location: Hofuf, 06, SAU Note: This role is open only to Saudi Nationals. Minimum Requirements:

  • Fluent in English (written/spoken)
  • 1 to 2 years of experience in Customer Service
  • Experience with Microsoft Office, Outlook, Word, and Excel
  • Self-discipline, quick learning, diligence, and proactivity
  • Available to travel for a week of training
Role and Responsibilities:
  • Communicating with customers directly via phone and email
  • Resolving conflicts and setting appropriate expectations with customers
  • Clearly understanding and responding appropriately to the issues that customers present
  • Working autonomously, making complex analytical decisions with little or no guidance
  • Communicating with third-party couriers
  • Providing on-site localized customer service to enable effective real-time investigation of a parcel's location
  • Attending regular face-to-face meetings with third-party Delivery Service Providers to effectively advocate for the customer and drive re-attempts
The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on investigation of where a package is and how Amazon can deliver it to a customer as quickly as possible. The role requires excellent planning skills and a strong inclination to achieve goals, along with individual analytical and problem-solving skills to offer timely solutions and deliveries. The Delivery Station Liaison will work under limited Manager supervision, requiring a high level of accuracy. #J-18808-Ljbffr

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