Customer Relationship Officer - Mitchell ACT

Receptionists (Administration & Office Support) Full time WHO WE ARE Repairhub is Australia’s leading network of national automotive repair centres. We are an award-winning employer, with 23 sites around Australia in Sydney, Melbourne, Brisbane and Canberra. We’re pleased to host a fantastic workforce of 600 team members who thrive to deliver quality vehicle repairs for thousands of happy customers around Australia each year. ABOUT THE ROLE We have an exciting opportunity for a delightful Customer Relations Officer to join our team at Mitchell, ACT . This is a full-time permanent position, in a modern office environment, working Monday to Friday (no weekend work, ever!). The duties will include, but not be limited to:

• Greeting customers as they drop off or pick up their vehicle, ensuring a positive experience.
• Data entry and updating booking calendars and our communication software.
• Booking our customer taxis and vehicle collections.
• Handling telephone and email enquiries.
• Other adhoc customer related or administration tasks as required by the site.

ABOUT YOU The ideal candidate for this position is upbeat, a team player and looking to work with a supportive and friendly management team with positive training and support. You will have good administration and computer skills, love working with people, and the ability to problem solve and work with a sense of urgency are key to being successful in this role. Whilst working within the automotive industry in a similar role is not essential, it will be highly regarded. We’ll provide you with a uniform, technology and lunch every Wednesday! WORKING AT REPAIRHUB Our high employee engagement scores tell us that our teams love working at Repairhub and we think you will too! In return for your commitment to us, you will receive a very attractive salary package, good career outlook and work in a supportive team environment. In addition, we provide our employees with:

• Stability: We’re in this for the long game, and we like to offer our people the same stability and job security.
• Work life balance: We only work Monday to Friday, with no weekend work EVER!!
• Paid Parental Leave: We pay 14 weeks primary and 3 weeks secondary parental leave to support new parents.
• Progression: We are a growing business and opportunities are ongoing for training and career development.
• Events and Appreciation: We thank our employees with social events, weekly team lunches, monthly BBQ’s, annual awards and other perks.
• Insurance Discounts: Being part of Repairhub means you will enjoy exclusive access to a range of lucrative insurance discounts with NRMA and RACV. This includes member discounts on other products and services including car, insurance, movie tickets, theme parks, retail, accommodation and more!
• Wellbeing: We provide our employees with an additional day of annual leave for wellness. We also extend our Employee Assistance Program that provides access to free, confidential and professional counselling (plus financial, legal and nutritional coaching) for our team and their immediate families.

TO APPLY: Please select APPLY NOW to submit your application via SEEK. Please note: we will be closed from Friday 20th December, shortlisting for this role will commence upon our return on Thursday 2nd January 2025. If you have further questions, please email #J-18808-Ljbffr