Executive, Claims Training

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Job Responsibilities

• Drive the efficient processing of training grant claims, ensuring all submissions comply with company policies, guidelines, and regulatory requirements to maintain accuracy and timeliness in claims operations.
• Implement training grant claims processes by verifying claims documentation, ensuring compliance with policies and guidelines, and approving claims to meet the company’s client charter timelines.
• Track claims status and follow up on pending submissions by communicating with relevant stakeholders to ensure claims are processed within the timelines outlined in the client charter.

Compliance with Regulations

• Review and cross-check claims documents for regulatory compliance to ensure accuracy before submission for approval.
• Communicate compliance issues by reporting findings to relevant stakeholders to ensure timely corrective action and adherence to regulations.

Data Analysis and Report Preparation

• Prepare monthly claims data by gathering and organizing information to support the team in creating performance reports.
• Identify and highlight any data discrepancies during collection to assist in maintaining accuracy and integrity in claims reporting.

Customer Education and Briefings

• Conduct briefing sessions by providing basic information on the claims process and answering inquiries to ensure clear understanding of submission guidelines, reducing errors and delays in claim submissions.
• Provide responses to basic customer inquiries on claims processing by offering timely and accurate guidance, ensuring smoother submissions and improved customer satisfaction.

Policy Adherence for Claims

• Follow and implement approved policies related to employer grants and claims by reviewing documentation and ensuring alignment with organizational standards.
• Address policy application issues by flagging any inconsistencies in claims processing to ensure compliance with organizational guidelines.

Qualifications & Relevant Experience

• Bachelor’s degree in finance, Accounting, Business Administration or any related disciplines.
• 1 – 5 years of working experience especially in claims processing environments.
• Strong analytical, research, and communication skills required.
• Exceptional communication, interpersonal, and decision-making skills.
• Ability to travel when required.
• Willing to work in the Klang Valley Office.