Help Desk Executive
تفاصيل الوظيفة
Manages the day-to-day administration of the building reception
- Answering telephone calls and performs inspection of the interior and exterior of the properties to ensure that it is being properly maintained to keep the building attractive and safe.
- Ensures all vacant units' turnover procedures
- Inform tenants about all services and events available at the time and handles all complaints.
- Receives request for maintenance, informs call center and maintenance without a delay.
- Receives and prepares work orders and delegate them to the maintenance staff and follows up that certain repairs are completed properly and in a timely manner.
- Monitors day-to-day outsource service performance to assure full compliance with standards established within the service agreements.
- Maintains pleasant relationships with all tenants, understanding and being sensitive to their cultural background and economic status.
- Interacts with residents in a courteous and professional manner. Develops a sense of community among residents by maintaining good and harmonious resident relationships, staff to relationships, and encouraging positive interactions in the building.
- Maintains all building and tenants documents and forms in a file.
- Ensures that staff interacts professionally and respectfully with all tenants and with each other at all times.
- Makes that necessary correspondence regarding the building / tenants matters.
- Responsible for proper operations of outsource service provider as (Security, Housekeeping, Pest Control, Landscaping, Laundry).
- Be point of contract between Property Management and outsource service providers.
- Provide guidance to service providers as to the requirements, standards, policies and procedures to ensure clear understanding of what is expected.
- Complete quality reports on regular basis.
- Check assigned workers presence, uniforms, identification, and log books.
- Conduct viewings and liaises with potential tenants to a achieve successful lettings
- Issue and collects tenancy agreements
- Collect payments and follow up bounced cheques
- Procure all items related to Property Management and furniture and Issue rental invoices when needed
- Liaise with suppliers and supervise delivery and installation when required
- Qualifications and Education Requirements:
- Graduated and minimum 2 years' experience
Preferred Skills:
- Team Leader, result achiever, and customer driven.
- Excellent verbal and communication skills and ability to communicate at all levels.
- A proven ability to build strong client relationships and maintain an excellent customer focus
- Good knowledge of Oracle ERP Module.
- Proficient in use of computer software such as MS Word, Excel.
- Effective communication and team working skills.
**Job Types**: Full-time, Permanent
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