Captain Waiter

Always greet and welcome guests promptly in a warm and friendly manner.

- Always thank and give fond farewell to guests conveying anticipation for their next visit.

- Ensure guest are serviced within specified time.

- Has a good knowledge of menu and presentation standards.

- Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

- Able to answer any questions regarding menu and assist with menu selections.

- Able to anticipate any unexpected guest need and reacts promptly and tactfully.

- Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

- Serve food courses and beverages to guests.

- Set tables according to type of event and service standards.

- Record transaction / orders in Point of Sales systems at the time of order.

- Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

- Check with guests to ensure satisfaction with each food course and beverages.

- Responsible for clearing, collecting and returning food and beverage items to proper area.

- Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

- Present accurate final bill to guest and process payment.

- Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

- Ensures that the brand standards and SOP's are consistently implemented.

- Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

- Completes the daily responsibilities that are set for each individual shift.

- Complete closing duties, including restocking items, turning off lights, etc.

- Conducts monthly inventory checks on all operating equipment and supplies.

- Take an active role in coaching and developing junior staff.

- Any other duties related to food and beverage service assigned by the manager.

**Requirements**:

- Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.

- 2 - 3 years of work experience in Food & Beverage gained from a 5 star international property, along with 1 year experience in a Captain position or a similar role an advantage.

- Good command in both spoken and written English.

- Should have pleasing personality.

- Excellent guest service skill.

- Good knowledge of food and beverage service.

**Job Types**: Full-time, Permanent

**Salary**: Up to QAR3,500.00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- Captain waiter: 1 year (required)

- F&B: 2 years (required)

**Language**:

- English (preferred)

License/Certification:

- Qatar ID (required)