Quality and Training Officer - Contact Center
تفاصيل الوظيفة
About the role
Welcome to a world where ambitions fly high!
Join our award-winning team of culturally-diverse professionals and take your career to new heights.
We are looking for talented individuals, to be part of our team based at our office in Doha, Qatar.
Join us as a Quality and Training Officer!
Based in our regional office based in Doha, Qatar Contact Center, you will be responsible conducting training processes based on organizational needs and managing a team of Quality coordinators. Work closely with the operational, Quality and Training team to improve procedures and enhance customer satisfaction and contribute to the success of Qatar Airways Contact Center. Ensuring that the contact center agents deliver exceptional customer service across all communication channels.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible
**Qualifications**:
About you:
- Bachelor Degree or equivalent with Minimum 3 years of job-related experience or High School / Diploma or equivalent Qualification with Minimum 4 years of job-related experience
- Analytical mindset with the ability to use data to drive decisions and measure success
- Leadership qualities with the ability to inspire and guide a team towards achieving common goals Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
- Proven experience in managing quality assurance processes within a contact center environment, preferably in the airline or travel industry
- Demonstrated experience in designing and delivering training programs to a diverse group of learners Strong knowledge of contact center operations, including omnichannel customer interactions and CRM's systems
- Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus Flexibility to adapt to a dynamic and fast
- paced work environment.
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to apply
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