Health Care Soft Services Manager
تفاصيل الوظيفة
Our client is a leading Facility Management Company in Qatar which specializes in providing customized facility solutions and services to a diverse range of industries. They are looking to hire a Health Care Soft Services Manager to lead their team of professionals in Doha.The Health Care Services Manager is responsible for managing, implementing, and overseeing operational and soft services within healthcare facility management. This role ensures that all staff, including housekeeping operatives, supervisors, site managers, and office personnel, operate effectively, meeting contractual obligations and maintaining high standards of service delivery and client satisfaction. The role focuses on leadership, compliance, operational efficiency, and fostering professional growth.Key Responsibilities:Manage and lead the company's housekeeping and other allocated healthcare projects.Develop, implement, and manage the annual service plan and budget for hospital sites, ensuring operational contract requirements are met and project costs are optimized.Establish and maintain strong client relationships, addressing operational needs and day-to-day coordination.Analyze operational data to identify continuous improvement opportunities.Oversee the implementation and adherence to company policies and procedures across the division.Coordinate with clients and the finance department on project mobilization and financial matters.Ensure all aspects of soft services operations (housekeeping, waste management) within the healthcare division are planned, organized, and controlled to meet contractual and quality standards.Oversee and manage operational costs, including manpower, materials, machinery, and other related expenses.Supervise and delegate tasks to division members, ensuring operational excellence and accountability.Ensure compliance with Qatari laws and company standards regarding health, safety, and labor practices.Monitor KPIs and implement corrective actions to maintain or exceed contractual service levels.Coordinate with procurement for purchasing materials and machinery to ensure smooth operational flow.Implement and supervise hospital cleaning processes and procedures to maintain service excellence.Collaborate with project managers and internal teams to support health and safety, training, and purchasing requirements.Demonstrate leadership and increasing responsibility in soft services management.Maintain deep knowledge of housekeeping, waste management, and soft service operations within healthcare or similar environments.Ensure understanding of productivity metrics, best practices, and accreditation standards (e.g., JCI).Address operational concerns with HR and executive management to ensure compliance with service agreements.Prepare and analyze KPI reports, recommending improvements as necessary.Undertake additional responsibilities as required within the healthcare services domain.Qualifications and Experience:Bachelor's degree, preferably in Hotel Management, Hospitality, or related fields.English literacy certificate CEFR B2 level or higher.Proficiency in computer skills (MS Office: Excel, PowerPoint, Word).Certification in BICSc (British Institute of Cleaning Science).Training in Fire and Safety, Environmental Safety, and Infection Control.Hospitality training (WOW, WOS, and Take the Lead).Experience in risk assessment, risk management, and environmental impact assessment.Proven 8-10 years of experience in similar roles, preferably in healthcare facility management.Experience in project management and personnel supervision.Facility management experience with the ability to lead and motivate diverse teams.Strong report-writing, audit, and presentation skills.Ability to conduct training, orientations, and investigations.Effective communicator at all organizational levels.
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