تفاصيل الوظيفة
Company Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS Job Description Scope and Objectives The PA Attendant is responsible for maintaining Raffles & Fairmont cleanliness, maintenance & service standards in all public areas which include F&B outlets, washrooms, exterior grounds, shops, front of house & back of house areas under hospitality service. The PA Attendant is to perform all duties but not exclusively such as bathroom cleaning, floor scrubbing, vacuuming, dusting, floor waxing, shampooing, marble polishing, rubbish collecting, metal polishing & reasonable high-level cleaning. This role may also include hanging curtains, steam pressing of curtain and delivery of items or piece of equipment for front or back of the house. Besides, the PA attendant will focus on keeping the company assets in a perfect state of maintenance & keeping at all times guest perspective in mind to carry out the department mission as well as the company values and vision. Primary Responsibilities
- Consistently offer professional, friendly and engaging service (greeting, welcoming…)
- Report to shift on time, in uniform and perfectly groomed
- Pro-actively offer help to guests in public space when applicable
- Clean and sanitize all assigned public areas including: bathroom cleaning, floor scrubbing, vacuuming, dusting, floor waxing, shampooing, marble polishing, rubbish collecting, metal polishing & reasonable high-level cleaning.
- Assist and perform whenever scheduled or requested to the deep cleaning of the areas or fixtures
- Report consistently necessary maintenance required in public areas and escalate to supervisor for work order completion.
- Report to supervisor any missing items from PA
- Return all Lost and Found items to Housekeeping office as per policy
- Attend daily briefing & training as scheduled
- Sign in and out communication device & key (if applicable) daily and is responsible for the safe keeping of the device & key.
- Use cleaning chemicals & supplies appropriately to avoid wastage.
- Maintain all equipment used in good condition at all times and return them to the appropriate store.
- Return loan items to the store after use
- Maintain cleanliness and tidiness at both front of house and back of house areas according to departmental & Forbes 5-star standards
- Report suspicious activities / unusual behavior in public area both FOH and BOH to Supervisor.
- Report any faulty equipment, maintenance issues, safety hazards & other problems found immediately to supervisor
- Perform inventory as directed by Supervisor or management.
- Complete daily assignments and report progress to supervisor.
- Handover at end of shift clearly.
- Set up & maintain work areas as per established standard, restock supplies as needed during the shift
- Adhere to company and departmental policies & procedures, service standards as well as comply with Code of Conduct.
- Adhere to health and safety standards and strive for constant improvement to avoid health and safety hazards as well as to prevent injury
- Participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible & appropriate
- Perform other ad-hoc tasks as assigned by the supervisor or PA Housekeeping Manager /or Assistant Director EH
- Positive attitude.
- Fluent in English (verbal communication in English).
- Professional appearance and etiquette.
- Ability to function well as part of a team.
- Able to multitask and work in a fast-paced environment.
- Good communication and organizational skills.
- Responsible and reliable.
- Ability to work with minimum supervision.
- Ability to focus attention on guest needs, remaining calm and courteous at all times, interacting with guests respectfully, naturally and efficiently.
- Knowledge and experience in maintaining material, fabric and flooring.
- Detailed-service oriented
- Discipline: follow schedules & rules
- Diligent attention to safety.
- Good understanding of the Raffles & Fairmont vision, values and standards.
- Customer focus: Dedicated to meeting expectation and all requirements for both external and internal guests.
- Priorities setting: Focus on important issues.
- Team player: Demonstrate co-operation with all colleagues within or out the department to achieve results.
- Deliver the best: Hard working, consistent, perform well against established standards
- Trustworthy and responsible: Trustworthy, independent and accountable
- Ethic Values: Get things done quietly. Is reliable during good and tough times. Is trusted. Admit flaws.
- Quick learner: Open to changes. Seek for solutions and improvement. Enjoy challenges.
- Composure: Is cool under pressure and does not become defensive or irritated when under pressure.
- Walking and standing most of the working day
- Not allergic to dust or chemicals
- Able to work on shifts and work schedules based on business demands
- Stand by in case of emergency.
- Long standing & walking and reasonable lifting
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
