Waitress/Cashier/Barista
تفاصيل الوظيفة
As a Waitress/Barista, you will play a crucial role in delivering excellent customer service by providing food and beverage orders to guests while ensuring a welcoming and efficient experience. You will also prepare and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, in a fast-paced environment. A passion for customer service, coffee, and teamwork is essential. Key Responsibilities: Customer Service:
- Greet customers warmly, take their orders, and ensure their needs are met in a timely manner.
- Provide a high standard of service while maintaining a friendly, approachable attitude.
- Address customer concerns or complaints promptly and professionally to ensure guest satisfaction.
- Educate customers on menu items, including coffee options, snacks, and specials.
- Take food and beverage orders accurately and deliver them to the appropriate tables.
- Ensure customers are satisfied with their meals and drinks, offering refills or additional items when needed.
- Set and clear tables, ensuring cleanliness and readiness for the next guest.
- Handle cash transactions, process payments, and provide change when necessary.
- Prepare a variety of coffee drinks (espresso, cappuccino, latte, etc.) and other beverages according to standard recipes and customer preferences.
- Operate coffee machines, grinders, and other equipment safely and efficiently.
- Maintain a clean and organized work station, ensuring equipment is well-maintained and stocked with necessary supplies.
- Follow health and safety standards when handling food and beverages.
- Work closely with kitchen staff, baristas, and other team members to ensure smooth service flow.
- Assist in maintaining cleanliness and organization of the dining area, restocking supplies as needed.
- Support other staff in tasks as needed, including opening/closing duties.
- Previous experience in customer service, preferably in a cafe or restaurant setting.
- Experience as a barista, with knowledge of coffee drinks and brewing methods, is a plus.
- Excellent communication skills and ability to interact with a variety of customers.
- Strong multitasking abilities and the ability to thrive in a fast-paced environment.
- Basic math skills for handling cash transactions.
- Ability to stand for extended periods and work in a physically demanding role.
- Flexible hours, including weekends and holidays.
- Health Insurance.
- Visa and ticket to home country.
- Tips from the Customers.
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