Call Center Agent
تفاصيل الوظيفة
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a friendly and professional manner.
- Provide information about products, services, and company policies.
- Assist customers with placing orders, processing returns, and resolving issues.
- Document customer interactions and maintain accurate records in the call center system.
- Collaborate with other departments to address customer needs and escalate issues as necessary.
- Meet performance metrics and customer satisfaction goals.
**Requirements**:
- High school diploma or equivalent.
- Previous experience in customer service or a call center environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to remain calm under pressure.
**Job Type**:Full Time**Job Location**:Doha
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