IT Support Engineer

دوام كامل في a Laimoon Verified Company في Qatar
نُشرت يوم January 6, 2025

تفاصيل الوظيفة

The role requires 3 to 5 years' experience in IT operation support activities. The role must have experience in end users support for their day-to-day IT related issues. Also responsible for monitoring, troubleshooting and resolving system and network related L1 and L2 issues, ensuring system uptime and performance and escalating L3 to higher-level promptly.Key ResponsibilitiesContinuously monitor system and network components performance, identify any issues and take corrective action.Troubleshoot system and network issues and provide solutions.Provide technical support to end-users, including troubleshooting their network-related issues.Escalate unresolved or complex network issues to L3 support teams with proper escalation procedure.Maintain proper documentation for network and system configuration.Coordinate with network equipment vendors for hardware and software updates, repairs, and replacements.Desired Candidate ProfileBachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).Minimum 3 Years Experience in a similar role.Hands-on experience in servers, firewall and switch configuration is preferred.Basic understanding of networking concepts, including TCP/IP, routing, and switching protocols.Excellent analytical and problem-solving skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Familiarity with firewall technologies and security best practices is an added advantage.

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