Catering and Conferences Service Executive
تفاصيل الوظيفة
Company DescriptionFrom high-octane lobby socializing to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.Job DescriptionJob Purpose:Under the general guidelines of the Director of CCS or any other authorized by the management, the CCS Executive solicits transient and group business that enables Mondrian Doha to meet and/or exceed set revenue goals in rooms, events, meetings, conferences, and food and beverage.The Conference and Catering Services department is responsible for selling the hotel meeting rooms and banquets and providing a relationship-oriented atmosphere for the client who would book business into the hotel. The CCS Executive will have a defined sales territory, market segment(s), account list, and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it's expected that a significant portion of time be devoted to new business development.Duties & Functions:Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication.Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts.Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases.Maintain a high profile within trade and professional associates dealing with their market area/segment(s).Interact with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations, and other members of the local community.Solicit corporate, consortia, and leisure accounts directly and jointly with others through the preparation, execution, and completion of Action Plans.Implement all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan.Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction.Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis.Achieve established room night and revenue goals as outlined in the agreed-upon incentive and annual business plan.When appropriate, and with agreement with the EAM - Sales and Marketing, attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility.Plan sales trips, under the direct approval of the EAM - Sales and Marketing, to major marketing areas, calling on accounts within their specific marketing area.As directed, compile and input market intelligence information to the Sales Information Management system.Develop and maintain knowledge of market trends, competition, and customers.Actively promote and produce sales leads for other sister hotels and for in-house sales staff.Provide feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone, and direct mail, in their market areas.Arrange FAM and site inspection trips to hotels by major clients and accompany clients.Meet deadlines for assigned tasks.Establish and maintain files on major active accounts within their marketing area/segment(s).Establish and maintain effective employee relations.Perform related duties and special projects as assigned.Maintain punctuality and good timekeeping and appearance.Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs, as and when required.Preparation and completion of Purchase Orders as and when required.Undertake and complete any special projects, tasks, or other reasonable requests by your department head and/or Hotel Management.Prepare correspondence to customers, internal booking reports, and file maintenance.Attend local trade shows, community events, and industry meetings.
#J-18808-Ljbffr Management & Leadership
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