الصفحة الرئيسية قطر Customer Service Advisor
الصفحة الرئيسية قطر Customer Service Advisor
Customer Service Advisor
تفاصيل الوظيفة
Key Accountabilities
Manage & Digitize incoming banking transaction traffic at Branches & Premium Banking Hubs
Build sustainable relationships and trust with customers through an open and engaged communication model
Well presented in terms of manners, dress, turnout, and client attitude
Identify and assess client needs holistically at the point of contact & deliver delightful experiences
Collect customer feedback on product ranges and new releases, as well as preparing reports, and work as client advocates with product teams to collaboratively deliver desired product/service solutions
Generate sales leads at the point of contact based on assessment of client needs
Provide accurate, valid, and complete information by using the right tools & processes
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Track customer experiences across online and offline channels
Collaborate with other Retail teams to enhance customer services and brand awareness
Align customer experience strategies with marketing initiatives, as well as inform customers about new product features and functionalities
Perform product tests, evaluate after-sales and support services, and facilitate improvements
Document processes and log technical issues, as well as customer compliments and complaints
Identify customer needs and take proactive steps to maintain positive experiences
Develop feedback surveys
Schedule in-person and video meetings with customers & prospects as needed
Think of ways to show appreciation for loyal clients and improve overall brand experience
Skills
Ability to work under pressure
Accuracy and attention to detail
Extensive knowledge of the banking sector in Qatar and the region
Knowledge of Retail Banking Industry and branch banking
Numerical skills
Time Management skills
Risk Management
Communication
Interpersonal Skills
Quality
Strategic Thinking/Management
Teamwork
Integrity/Ethics
Customer Service
#J-18808-Ljbffr Customer Service
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الشركة المعلنة عن الوظيفة
Confidential
-
Customer Service Manager One Education91 درهم
1,983 درهممدة الدورة التدريبية: Upto 3 Hours -
Customer Service - Diploma Oxford Home Study College252 درهم
2,626 درهممدة الدورة التدريبية: 260 Hours
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