Assistant Operations Manager (F&B, Tea, FMCG)

Assistant Operations Manager (F&B, Tea, FMCG) Job Description: Responsibilities: Manage F&B and day-to-day operations within budgeted guidelines and to the highest standards of the boutiques, counters, and pop-ups. Forecast, plan, and manage all F&B orders, staff, enhance the brand, and marketing activities. Manage beverage and food points of sales to achieve the target/budget and to the brand standards. Lead F&B team by attracting, recruiting, training, and appraising talented personnel. Maximize sales and revenue through customer satisfaction and employee engagement. Preserve excellent levels of internal and external customer service. Design exceptional menus, purchase goods, and continuously make necessary improvements. Identify customers' needs and respond proactively to all of their concerns. Establish targets, KPIs, schedules, policies, and procedures. Develop products, services, staff training manual, and comply with all health and safety regulations. Report and analyze to management regarding sales results, findings, feedback, and productivity. Support marketing in store-specific marketing campaigns and visual merchandising. Conduct market research to keep abreast of competitors and trends. Requirements: Degree/Diploma in Hospitality, Business, Sales & Marketing, or any relevant discipline. At least 3 to 5 years of experience in F&B and FMCG operations. Work closely with office, operations, and retail branch managers. Provide good communication and nurture an ownership environment with emphasis on motivation and teamwork. Food and beverage management experience (preferably with Tea Plantation knowledge). Working knowledge of various computer software programs (MS Office, restaurant management software, POS). All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. We regret that only shortlisted candidates will be notified. People Profilers Pte Ltd License Number: 02C4944 Registration Number: R1108994#J-18808-Ljbffr