Technical Help Desk Support Specialist

دوام كامل في SenseTime MEA في Saudi Arabia

نُشرت يوم January 3, 2025

تفاصيل الوظيفة

Job Title: Technical Help Desk Support Specialist Department: IT Department About SenseTime MEA SenseTime MEA is an AI software company focused on creating a better AI-empowered future through innovation. Summary We are seeking a highly motivated and customer-oriented Technical Help Desk Support Specialist to join our growing IT team. In this role, you will be responsible for providing first-line technical support to our employees, assisting with onboarding procedures, and ensuring a smooth and efficient technology experience for all users. Responsibilities:

Onboarding Support:
- Assist new hires with the setup and configuration of their company-issued laptops (Mac, Windows, and Ubuntu).
- Install and configure necessary software and applications.
- Provide guidance on company IT policies and procedures.
End-User Support:
- Provide prompt and effective technical assistance to employees via phone, email, and in-person.
- Troubleshoot and resolve common technical issues related to:
AV Support:
- Assist with the setup and troubleshooting of audio-visual equipment for meetings and presentations.
- Ensure proper functioning of conference rooms and video conferencing systems.
- Provide technical support during meetings as needed.
Documentation:
- Maintain accurate records of all support requests and resolutions in the ticketing system.
- Contribute to the creation and maintenance of internal knowledge base articles and FAQs.
Other Duties:
- Participate in team meetings and training sessions.
- Stay current with the latest technology trends and best practices.
- Perform other duties as assigned.

Qualifications:

Education: High School Diploma or equivalent required; Associate's Degree in Information Technology or related field preferred.
Experience: 1-2 years of experience in a technical support role or equivalent.
Technical Skills:
- Strong understanding of Windows and macOS operating systems.
- Proficiency in troubleshooting common software and hardware issues.
- Experience with Microsoft Office Suite and other productivity applications.
- Basic understanding of networking concepts (LAN, WAN, Wireless, VPN).
- Experience with ticketing systems (e.g., Jira, ServiceNow) preferred.
Soft Skills:
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a focus on providing excellent user experiences.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Ability to prioritize tasks and manage multiple requests effectively.
- Strong attention to detail and accuracy.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology, Other, and Analyst

Industries

Technology, Information and Media and IT Services and IT Consulting #J-18808-Ljbffr

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