L2 Support Agent

دوام كامل في a Laimoon Verified Company في Saudi Arabia

نُشرت يوم January 3, 2025

تفاصيل الوظيفة

Jeddah, Saudi Arabia | Posted on 10/08/2024 We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model. We are here to challenge the status quo, ﬂip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-speciﬁc expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z. Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies. Job DescriptionWe are looking for a Technical Support Agent to provide assistance to our customers. You will be the person our customers trust, and rely on to provide timely and accurate solutions to their technical problems.Your responsibilities would include:Reviewing daily tickets to monitor status and action plans.Following up with on-site teams regarding any pending tasks.Coordinating with team members on the status of open tickets.Troubleshooting tickets initially before assigning them to the appropriate team member.Assisting team members with log reviews and analysis.Debugging and resolving tickets that require on-site actions.Providing optimal solutions by identifying root causes of issues.Communicating with other on-site teams to create necessary tasks.Working extensively with Java and Spring Boot.RequirementsHolder of a Business degreeExcellent written and verbal English communication skills (Native Level)Proven work experience as Customer Support, Technical Support or similar roleGood troubleshooting and time management skillsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesStrong listening and analytical skillsAbility to work under pressure and organize priorities to meet deadlinesHighly organized with strong attention to detailAbility to troubleshoot and fix issues when they occurAbility to work autonomously and also as part of a team

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