Retail Sales Associate
دوام كامل
في majid al futtaim
في
UAE
نُشرت يوم January 2, 2025
تفاصيل الوظيفة
Roles and responsibilities
A Sales Associate is a key member of a retail or sales team who is responsible for assisting customers, driving sales, and ensuring a positive shopping experience. They engage with customers to understand their needs, offer advice on products or services, and provide excellent customer service to build brand loyalty. The role requires a combination of sales skills, product knowledge, and customer service expertise. Key Skills for a Sales Associate 1. Customer Service Skills- Active Listening : Understand customer needs and preferences to recommend the right products.
- Empathy : Show understanding and patience when addressing customer concerns.
- Communication : Clearly explain product features, benefits, and promotions to customers.
- Problem-Solving : Address customer complaints or issues promptly and professionally.
- Persuasion : Influence customers to make a purchase or try new products.
- Up-selling and Cross-selling : Suggest additional products that complement the customer's original choice.
- Goal-Oriented : Work to meet individual sales targets and contribute to the store’s sales goals.
- Negotiation : Offer discounts or promotional deals in a way that benefits both the customer and the company.
- In-Depth Product Understanding : Know the features, uses, and benefits of the products being sold.
- Brand Knowledge : Be knowledgeable about the brand’s mission, values, and competitive advantages.
- Market Awareness : Stay updated on industry trends, promotions, and competitors' offerings.
- Stock Management : Ensure products are properly displayed and available for customers.
- Time Management : Prioritize customer interactions, restocking, and other tasks efficiently.
- Attention to Detail : Ensure displays are visually appealing, and shelves are neat and organized.
- POS Systems : Process sales transactions, handle returns or exchanges, and issue receipts.
- Inventory Management : Use inventory software to track stock and assist with reordering products.
- Cash Handling : Accurately handle cash, credit card transactions, and other forms of payment.
- Collaboration : Work well with other sales associates, supervisors, and management to meet store goals.
- Adaptability : Adjust to different shifts, customer needs, and new store policies.
Desired candidate profile
Sales Associate | MAF Lifestyle | Operations ROLE PROFILE:- Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
- Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
- Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
- Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
- Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
- Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
- Use Advanced Selling Skills in Order to Better Support the Customer’s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
- Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
- High School Certificate
- 1-2 Years Industry Experience
- Good Communication Skills
- Excellent Customer Service
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