CUSTOMER CARE EXECUTIVE
تفاصيل الوظيفة
KVC Industrial Supplies Sdn Bhd is a leading industrial supplier in Malaysia, founded in 1989. Today, we have more than 20 sales offices all over Malaysia, headquartered in Bangi, Selangor with approximately 600 associates to serve over 6,000 active customers. To ensure sustainable growth, the Group has expanded and diversified its business across 4 Pillars: Original Equipment Manufacturing (OEM), Maintenance, Repair & Operating Supplies (MRO), Specialist for Building and Verticals in Utilities & Infrastructure. Are you ready to start a challenging new career? Are you a team player, enthusiastic, and motivated to achieve great things? Start a career like no other at KVC. We are passionate about offering our associates challenges, responsibilities, coaching, and learning opportunities to bring their careers to the next level. Responsibilities:
- Handle incoming calls and attend customer enquiries, ensuring excellent and timely responses to customers.
- Provide internal sales support including preparing quotations, confirmation orders, delivery orders, invoices, and other relevant documents.
- Assist in sales order processing and follow up on delivery status of orders and track collections.
- Coordinate with the logistics department to ensure on-time delivery to customers.
- Liaise with customers to provide updates on order status.
- Process sales data, sales progress reports, and other sales-related records and reports.
- Diploma / Degree in any discipline.
- Computer literate and proficient in MS Word, MS Excel, and MS PowerPoint.
- Good communication and interpersonal skills.
- Self-motivated, independent, and possess initiative.
- Fresh graduates can be considered.
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