Customer Service Manager, Greater Bay Area Corporate Banking

Job Responsibilities and Qualifications

1. Excellent communication and interpersonal skills
2. Analytical, independent and problem-solving skills
3. Lead and develop strong effective relationships
4. Degree holder with at least 10 years of relevant experience in the banking industry
5. To contribute towards good quality client data
6. Highly motivated to enhance client experiences
7. Achieve/exceed the business targets set
8. Effectively respond and manage client enquiries
9. Guarantee Monthly Income > HK$20K + Full commission
10. Access to products and services from >55 business providers
11. Assist in the supervision of daily operations of Reply Letters
12. Ensure the working procedures and workflow are in compliance with external standards
13. Self-motivated with a strong sense of responsibility
14. Handle customer enquiries and complaints
15. Ensure prompt and appropriate escalation of issues
16. Proficiency in spoken English, Cantonese, and Mandarin
17. Ensure services align with client expectations
18. Strong knowledge of Client Service in Trade
19. Participate in initiatives to streamline workflows
20. Bachelor's Degree
21. Flexible, detail-oriented, and meticulous
22. Handle inquiries from customers and internal departments