Receptionist (Front-of-House)

About the job Receptionist (Front-of-House)

Department : Event Operations Reports to : Assistant Manager Role Introduction The Receptionist sits within the Event Operations department and will work closely with the staff from other teams on day-to-day operations of the Indoor Sports Centre and the Youth Sports Ground to deliver world-class experiences to all our guests. The role supports the Event Operations Department and wider KTSPL organisation to manage public-facing interactions at both venues in addition to day-to-day administration work. Key Responsibilities

1. Performing information front-of-house duties and responding to difficult or emergency situations and cases.
2. Oversee and install any necessary temporary signage and equipment.
3. Play an active role in delivering guest service during operations, both printed and digital.
4. Help guests check-in and rent equipment using the information provided in the Venue Booking System (VBS) platform and provide additional assistance when necessary.
5. Assist as required with booking elements of facilities and handling any transactions.
6. Identify and report issues that arise during programmes and activities.
7. Provide usher service, operation, and event support from the information desk.
8. Take account of equipment and uniform inventories for the Guest Services department.
9. Communicate with relevant departments on customer feedback to review any possible remedial actions and future improvements.
10. Perform other duties or special projects as assigned.

Requirements

1. Cheerful, polite, organised, and self-motivated.
2. A collaborator with strong interpersonal and communication skills, excellent leadership skills, good logical thinking, strong problem-solving, and negotiation skills.
3. Service-oriented with professional customer service skills and a positive service attitude.
4. Flexible approach to problem-solving and issue resolution.
5. Capable of managing ad-hoc and/or multiple assignments simultaneously.
6. Willingness to work on shifts (5-day work week) according to the duty roster assigned, including weekends and public holidays.
7. Proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage.
8. Readiness to work on shift on event days, weekends, and public holidays.

Preferred Requirements

1. First Aid certification.
2. Experience managing a booking system, i.e., VBS.

Personal & Application Information We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purposes only. Applicants who are not invited for interviews within 8 weeks may consider their applications. #J-18808-Ljbffr